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Keolis Downer – Provision of Security Services for Bus Services

Keolis Downer currently hold a 10-year contract with Transport for NSW to operate a new, integrated public transport system for the city of Newcastle including buses, ferries, future light rail and interchanges.


Keolis Downer is Australia’s largest private provider of multi-modal public transport services, providing over 210 million passenger trips each year. It is the largest light rail operator in Australia, operating and maintaining Yarra Trams in Melbourne and G: Link on the Gold Coast. Keolis Downer is also one of Australia’s most significant bus operators with operations in Western Australia, South Australia and Queensland.

Keolis Downer’s proud history in the Hunter spans four decades, with Downer being one of the region’s largest employers with over 2,000 staff in various sites including Cardiff, Kooragang Island, Port Waratah, Hexham, Teralba, Belmont, Hamilton and Mt Thorley.


Service Overview


Keolis Downer - Newcastle Buses & Ferries services the Newcastle and Lake Macquarie regions from depots at Hamilton and Belmont, it operates 26 bus routes and the Stockton ferry across the Hunter River.

The bus fleet consists of approximately 180 MAN, Mercedes-Benz and Volvo buses, along with two ferries, the Hunter and Shortland.


Major bus interchanges are located at University of Newcastle, Wallsend, Glendale, Warners Bay, Belmont, Charlestown Square, Westfield Kotara and Broadmeadow Station.


Service Description:


Unified Security Group have serviced the Newcastle Bus and Ferry Contract for over 6 years, during our tenure we have provided an integrated security solution which includes on board guard services, mobile guard escort services, static guard services i.e. interchanges and bus stops, mobile patrol services, alarm responses services, alarm monitoring, electronic security design, installation and servicing along with many other peripheral security services